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Shop Policies

Tom of Finland Store Policies

Shipping Policy

Shipping Processing Time

All orders are processed within 24-72 hours. Orders are not processed, shipped, or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. At checkout you will be able to choose your preferred method from a list of available carriers. Carrier method and availability will be determined by the items you have in your cart and your shipping address.

Delivery estimates are available upon checkout when you choose your carrier method.

Although uncommon, delivery delays can occasionally occur. If your order is expected to have a serious delay we will reach out via email to let you know.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number(s) will be active within 24 hours.

International Shipping Policy

Tom of Finland Store ships worldwide from the USA to most countries.

Customs, tariffs, duties, taxes, or other fees applied to shipment and directly invoiced to the customer by their national port authority is the sole responsibility of the customer. 

PLEASE NOTE: USPS First Class International Mail is neither guaranteed nor insured. This shipping service may be selected at customer's sole risk.

Damaged Orders

If you received your order damaged, please contact info@tomoffinlandstore.com with photos and a description of the items' condition to file a claim. We assess damaged orders on a case by case basis and take full responsibility of items damaged due to unsafe or faulty packaging.

Please save all packaging materials and damaged goods before filing a claim.

Lost Orders

Tom of Finland Store will cover any lost orders for a full refund including original shipping costs. If you believe your order is lost, please contact info@tomoffinlandstore.com and a Customer Service Representative will be happy to assist you.

PLEASE NOTE: For avoidance of any doubt, orders that can be traced with carriers tracking numbers and have been confirmed by the carrier as delivered do not qualify for lost coverage by Tom of Finland Store. If an order was confirmed as delivered by the carrier and it is missing it is the sole responsibility of the customer to contact the carrier to investigate the issue.

Incorrect Shipping Information

Tom of Finland Store is not responsible for incorrectly entered shipping addresses and does not refund or credit incurred shipping costs as a result. Customers are solely responsible for providing the correct shipping address at checkout. Please ensure that your shipping information is accurate before placing your order.

In the event that you enter the wrong shipping address at checkout please contact Customer Service immediately at info@tomoffinlandstore.com. Please reference your order number and a Customer Service Representative will be happy to assist you.

Perfumes & Dangerous Goods

Items we carry designated "dangerous goods" by our shipping carriers, such as perfume, are only eligible for USPS Ground Shipping in the lower 48 United States.

 

Return, Exchange & Cancelation Policy

Print All Over Me Return/Cancellation Policy

Because every Print All Over Me item is custom made on demand, we unfortunately cannot offer cash refunds. You may cancel or return your order and we will issue you a store credit for the cost of your items. Regular return and cancellation policies apply, please see below.

To begin the process of returning or canceling an order of Print All Over Me items please contact Customer Service at info@tomoffinlandstore.com.

Unwanted Return Items

If you are not satisfied with your purchase, for any reason, you may return most items* within 14 days of receipt of delivery for refund or store credit, less original shipping and handling costs.

 *PLEASE NOTE: To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that is designed to come into contact with ANY bodily fluid (saliva, semen, urine, blood, et al).  Once these items leave our warehouse, we consider them to be used and non-resalable.

These items include (but we are NOT limited to):

  • ANY sex toy.
  • ANY undergarment or swimwear.
  • ANY unsealed lubricants.

PLEASE NOTE: If you choose to return an item, you will be responsible for shipping charges to Tom of Finland Store. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend that the carrier you choose is able to provide proof of delivery for your protection.

All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC/EAC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. ALL fashion items must be unworn. Any product returned that is not in the original condition when it left our warehouse, will be subject to being returned to you.

PLEASE NOTE: Once your return package is received at our warehouse and the items have been successfully inspected, an email advising that your refund is in process will be sent. Please note it may take up to 30 days to appear on your credit card depending on your billing cycle.

To start a return please click here

Defective Items Replacement & Refunds

If you receive a defective item, you may return it within 14 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item, or, will provide full refund for the price paid for the product including shipping costs.

If a replacement is desired, the defective item will be replaced upon validation of defect. Tom of Finland Store reserves the option as to whether we will need to have this item returned for validation. Our Customer Service Representatives will help guide you through the process.

  • Defective item replacement: Tom of Finland Store will cover the shipping cost of the replacement item.
  • Defective item refund: a full refund for defective items will include the product cost and the original shipping charge upon proof of defect.

To begin the process of replacing or refunding defective items please contact Customer Service at info@tomoffinlandstore.com.

PLEASE NOTE: Once your return package is received at our warehouse and the items have been successfully inspected, an email advising that your refund is in process will be sent. Please note it may take up to 30 days to appear on your credit card depending on your billing cycle.

Exchanges

At this time, Tom of Finland Store does not accept exchanges.

If you are not satisfied with your purchase, for any reason, you may return most items* within 14 days of receipt of delivery for refund or store credit, less original shipping and handling costs.

Customers are solely responsible for return shipping charges to Tom of Finland Store.*

*See "Unwanted Return Items" above.

Cancelations

To cancel an order send an email to Customer Service at info@tomoffinlandstore.com.

PLEASE NOTE: Once an item has shipped, an order cannot be canceled.

Price Adjustments

Tom of Finland Store does not make price adjustments.